Telemedicine - home video conference appointment with our veterinarian
We are now offering telemedicine appointments (video conferencing or audiovisual consultation exams with our veterinarian) as an option to provide safe and convenient access to our pet health care services.
Types of appointments suitable for telemedicine:
Only cases with existing veterinarian-client-patient relationship qualify for telemedicine appointments. Some appointments may not be suitable for telemedicine and additional in person appointments may become necessary for complicated cases. Telemedicine appointments may not be enough to fully diagnose your pet's ailments. By paying for this service, you acknowledge that telemedicine does have its limitations due to lack of physical contact with your pet and the inability to perform diagnostic testing.
Post-surgery site with external surgery site and internal sutures only
Veterinary Hybrid Telemedicine:
Veterinary Hybrid Telemedicine appointments are also available. This combines patient drop-off with client video conferencing. This is a more effective form of telemedicine because the veterinarian can offer the full range of veterinary care because the pet is at the hospital as oppose to being at home. Person-to-person (client-to-staff)contact in a closed space such as an exam room is also avoided, which is good to stop the spread of diseases such as the COVID-19 coronavirus.
The Steps for telemedicine appointments:
Owner will schedule a telemedicine appointment by phone with our receptionist
Telemedicine appointments must be paid by credit card over the phone in order to schedule the appointment
Credit card may be kept on file to process any additional fees
Owner will be sent an invitation to download and join a video conferencing session using a Smartphone app.
The session time is pre-determined and will be limited as such in order to make time for other patients.
During the session, clients can ask questions, explain their concerns, and use visual methods to identify or show their pet's issues.
Our Veterinarians can provide answers to your questions, use visual cues, and medical history to diagnose your pet's ailments. However, please note that not being able to perform a physical exam limits your doctors ability to comprehensively diagnose your pet
After the doctor makes an assessment, she will either prescribe medication, prescription diets, supplements, or recommend another course of action, which may or may not include a need to come into the office for further diagnostics.
Any prescribed medications can be paid for by credit card over the phone
A staff member can then bring your medication to your car if you call from the parking lot.
To reduce waiting time in the parking lot, please let us know ahead of time that you are on your way.
Please note that the doctor's time is valuable and missed appointment slots are nonrefundable and cannot be rescheduled without an additional fee.
Application Download and usage
For ease of maneuvering and position your pet's for visuals, we recommend that clients utilize their Smartphone or tablet instead of their stationary computers.
Download the app at Zoom.us/support/download to your Smartphone preferably
Signup: Create a username and password
Join meeting session using the url or meeting id provided by the hospital